Market Link Auctions
Talk to the team.
Whether you are waiting on identity verification, preparing a lot, in the middle of a live auction or settling a win, there is a person on the other end. Tell us which lot or account you are writing about and we can usually resolve it in one reply.
Where to write
Pick the channel that matches your question.
- Identity verification
- Questions about a submitted or rejected verification, or about which documents are acceptable.
- Bidding support
- Bid rejections, eligibility, increments, closing times and anything happening in a live auction room.
- Selling and listings
- Seller access applications, lot preparation, documentation, scheduling and release.
- Settlement
- Winning totals, invoices, payment and asset transfer after a lot closes.
- Trust and safety
- Suspected collusion, shill bidding, misleading listings or account security concerns.
Contact details
Awaiting the published details for the launch team.
The public email address, phone number, office address and support hours have not been supplied yet, so nothing is shown here rather than something invented. Send them over and they will be published on this page, in the footer and in the transactional emails.
What to include
Four details that save a round trip.
- Your account
- The email address or username the account is registered under.
- The lot
- The lot number and title, or a link to the lot page.
- What happened
- What you did, what you expected and what the platform showed you, with the time it happened.
- Urgency
- Tell us if a lot is closing soon — live auction issues are handled ahead of everything else.
Before you write
Some answers are already published.
Bidding eligibility, increments, anti-sniping extensions, reserve handling, tie-breaking and how totals are calculated are all set out in the auction rules. The step-by-step journey for bidders and sellers is on the how-it-works page.